Test Brand
Help Centre
Categories
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Our Services
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Orders
- How do I get notified of a new order, an updated order or a canceled order?
- How do I confirm Marketplace (Catering) orders?
- How do I confirm Cloud Canten (CC) orders?
- I received an order but I cannot fulfill it. Can I refuse the order?
- Can I pause my account?
- Can customers cancel orders?
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Deliveries
- Delivery time
- What should I do if I'm running late for a delivery?
- What if the delivery instructions are incomplete or incorrect?
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Menu & Setting
- I think my prices are incorrect?
- I cannot see my profile/menu on the marketplace?
- Can we make changes to our menu?
- How do I update my delivery region, lead time, or contact details
- I can't log-in to the portal
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Contacts
- Who's my account manager?
- Who do I call if I have an issue with an order?
- Can I call the customer directly?
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Paments & Pricing
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